Refund policy

REFUNDS

We have a 10-day refund policy, which means you have 10 days after receiving your item to request a refund.

To start a refund, you can contact us at info@mountdoracoffeeandtea.com. Please note that refunds will go through the same method of payment as at point of purchase. Your refund will show in your account in 3-7 business days.

You can always contact us for any refund question at info@mountdoracoffeeandtea.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.